Terms Of Use

Legal Information

In accordance with the provisions of art. 10 of Law 34/2002 of July 11 of Services of the Information Society and Electronic Commerce (hereinafter “LSSI“) of the Spanish legislation, legal information on the company responsible for this website is available for users and visitors.

The company is duly registered in the Mercantile Register of Logroño, under volume 731, page 89, sheet LO-14452, with the following data:

Registered name : Kirale Technologies S.L.
Registered office : Vara de Rey 9, 5ºB. 26001 Logroño (La Rioja), Spain
VAT/ID Number : ES-B26482596

We hereby inform that the website with URL https://www.kirale.com (hereinafter the “Website“) is owned and managed by Kirale Technologies S.L. (hereinafter “KIRALE” or “We”) with the sole purpose of announce and sell its products.

Acceptance

These Terms of Use regulates the use of the information society services that KIRALE offers Internet users through its website. Any person and/or company accessing to or using this website will be considered a user (hereinafter “User“). Access to and use of this website implies that the User fully accepts and agrees to comply with all the terms and conditions contained in these Terms of Use and in Website’s Privacy Policy.

Use of the Website

Access to the Website is free except for the cost of connection through the telecommunications network supplied by the service provider the User might have engaged. The User agrees not to use the Website for fraudulent purposes, and not to carry out any form of conduct that may damage the image, interests and rights of KIRALE or third parties.

The User also agrees not to take any action to damage, disable or overload the Website, or that may in any way impede its normal use and operation. The User is informed that, in the event of breach of the contents of these Terms of Use, the Privacy Policy or any other Terms and Conditions contained in the Website, KIRALE reserves the right to limit, suspend or terminate user’s access to the Website by adopting any technical measures that may be necessary for this purpose. KIRALE also reserves the right to take such measures in the event that it reasonably believes User is in breach of any of the terms and conditions contained in the above instruments.

We hereby inform the User that KIRALE reserves the right to at any time decide on the continuation of the information society services provided through the Website.

Intellectual and Industrial Property

Intellectual property rights over the Website content layout, its graphic design (look & feel), underlying computer programs (including source code), and the various elements comprised in the website as graphics, photographs, videos, sound recordings, etc. (hereinafter the “Content“), are held by KIRALE or its licensors. Proprietary rights over the distinctive signs included in the website (trademarks and trade names) are held by KIRALE or its licensors.

The use of the Website by the User does not imply the assignment of any intellectual and/or industrial property rights over the Website, content and/or distinctive signs of KIRALE. To such effect, through these Terms of Use, except in those cases in which this is permitted by law or upon prior authorization in writing from KIRALE, User is expressly prohibited from reproducing, transforming, distributing, publicly disclosing, providing, extracting and/or reusing the Website, its Content and/or the distinctive signs of KIRALE.

Links Policy

Links to the Website
Users willing to have links to the Website must follow the Law and the following conditions and must not ignore them in order to avoid the responsibilities deriving from the Law. The website which is establishing the link (hereinafter “Linker Site“) will must do it as follows:

  • The link will only be to the Website’s home page.
  • The link may not consist of frames that permit the Website to be viewed through Internet addresses other than those of the Website or that in any other manner show the Website information together with that included in other websites.
  • No false, inaccurate or incorrect statements about the Website and/or KIRALE shall be made in the Linker Site.
  • Under no circumstances a link to the Website will mean that We: (i) sponsor, collaborate, verify or monitor the content and/or services provided through the Linker Site; or (ii) are responsible for the content of Linker Site.
  • The Linker Site shall fully comply with the Law and may not under any circumstances host own or third party content that: (i) is unlawful, harmful or contrary to morality and decency (pornographic, violent, racist, etc .); (ii) induces or could induce the user to falsely believe that KIRALE endorses, backs, adheres to or otherwise supports the ideas, statements or expressions of the sender, whether legal or illegal; and (iii) is inappropriate or not relevant to the activity of KIRALE.

Linked Sites
To help the user find additional information, we have included various links that allow User to access other websites (hereinafter “Linked Site“). In these cases, KIRALE acts as an intermediation services provider, pursuant to Article 17 of the LSSI. In accordance with the provisions of this legislation, KIRALE shall not be responsible for services and content provided through the Linked Site, unless it has actual knowledge of their illegality and has not deactivated the link with due diligence.

Under no circumstances will the existence of Linked Site involve recommendation, promotion or agreement by KIRALE with the statements, content or services provided by the Linked Site. Consequently, KIRALE cannot be held responsible for the content of Linked Site or their terms of use and privacy policies, and the User is solely responsible for checking them and accepting them each time he or she accesses and uses them.

If the User considers that the Linked Site contains unlawful, noxious, denigrating, violent or inadequate content, he or she may report this to Info via our contact form. Nevertheless, such notice shall under no circumstances oblige KIRALE to remove the link neither will it necessarily imply that KIRALE is aware that the content of the Linked Site is unlawful, for the purposes of the legislation in force.

Disclaimer

KIRALE will not be held liable for any responsibility regarding the information published on the website if this information has been manipulated or inserted by a third party not related to the Website.

KIRALE will not be held liable for damages or harm of any kind derived from the User’s incorrect, illegitimate or illicit use of the Website or the services it offers.

We reserve the right to modify these Terms of Use at any time, respecting the rights acquired by the User. User will be informed of any modification, as soon as possible. Insertion of the new text in the Terms of Use published on the website will be considered as notification of the modification. The use of the Website after the modification of the Terms of Use implies the User’s acceptance.

KIRALE is not responsible for viruses, worms or any other damaging element. User is responsible for having detection and disinfection tools.

KIRALE is not responsible for any damage in software and hardware to User or third parties when using the Website.

The Website has been checked and reviewed to ensure it works correctly. In principle, correct operation 365 days a year and 24 hours a day can be guaranteed. Nevertheless, the provider cannot rule out the possibility of circumstances such as programming errors, interruptions in the service in order to carry out maintenance or events out of the control of the provider, such as force majeure causes, natural catastrophes, hackers or crackers, strikes or similar circumstances that could impede access to the Website.

Legislation

These Terms of Use will be governed by the Spanish legislation, which will be applicable in all matters that are not covered in this contract concerning the interpretation, validity and execution hereof. The parties, expressly waiving the jurisdiction that may correspond to the same, submit themselves to the jurisdiction of the Courts and Tribunals of Logroño for any matter derived from the interpretation or execution of the present Terms of Use.

Privacy Policy

Kirale Technologies S.L. (hereinafter “KIRALE“, or “We“) is committed to protecting the privacy of our website visitors and customers. For that reason We believe you should feel both informed and empowered when it comes to our handling and usage of your information (personal data).

This Policy therefore explains:

  • Who is the data controller of your personal data.
  • What personal data we collect.
  • Why we collect those personal data.
  • How we use those personal data.
  • How we share those personal data.
  • How long we keep your personal data.
  • What rights you have to control your personal data.
  • How you exercise these rights.

By this way the consent will be properly grounded before send us your data.

This privacy statement has been prepared in fulfillment of the obligations of the EU General Data Protection Regulation EU-2016/679 (GDPR) and the draft of Organic Law on personal data protection (LOPD) of Spain.

Who is the data controller of your personal data

The controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in member states of the European Union and other provisions related to data protection is:

Kirale Technologies S.L.
Vara de Rey 9, 5ºB
26001 Logroño, Spain

What personal data we collect about you, why we collect them and how might we use them

One of our main values related to personal data is to not collect more than is necessary. The use of these personal data is strictly required for processing the orders and to offer the services you requested to us.

Cookies, Analytics and Usage Data
Cookies are text files that are stored in your computer system via the Internet browser. These are intended to identify site users and remember their preferences, we use it for the sole purpose of improve the user experience, our service and to analyze how the website is used.

Billing Information Data
If you make a purchase in our website shop your information is used solely for the purpose of carrying out and processing your order and fulfilling our contract to you.

Newsletter Data
By registering on the newsletter, your email address will be added to a contact list of those who agreed to receive messages containing commercial or promotional information from Kirale. At any time you can ask us to stop using your personal data for direct marketing purposes. You can unsubscribe by using the unsubscribe function in each marketing e-mail.

Contact Form
The website contains a contact form that enables a direct communication with us. If you contact to us in this way, the personal data transmitted are automatically stored for the purpose of processing, contacting or giving some kind of support or information to you.

How we share your personal data

We will not rent or sell your personal information to any third party. Likewise there won’t be international personal data transfers.

We don’t share your personal data with any third parties except those that act as Data Processors for us in the provision of our services to you.

Delivering Orders
Delivery courier services enable us to send and deliver the items you purchased in our website shop in order to accomplish with the shipment term agreed. You may receive notification emails from this services containing the tracking information and shipment status.

UPS is a parcel service provided by United Parcel Service Inc. We share your postal information with the only purpose of deliver your order to you, no more. UPS collects and process your personal as specified in the privacy policy of the service (UPS – Privacy Policy).

Handling Payments
Payment processing services enable us to process your payments on our website shop. Some of these services may also enable the sending of timed messages to you such as emails containing invoices or notifications concerning the payment.

To ensure greater security and being respectful with your personal data, KIRALE is never in possession of your payment data.

Stripe is a payment service provided by Stripe Inc. It collects various types of personal data as specified in the privacy policy of the service (Stripe – Privacy Policy).

How long we keep your personal data

We retain the information you provide either while as needed to be able to provide the services required by you, or (in the case of any contact you may have with us) for as long as is necessary to provide support-related reporting. Once your order and any other services have been fulfilled, your data is stored for tax/legal reasons during the statutory retention period of four years, however this data is not available to be utilized or shared in any way.

After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract.

What rights you have to control your personal data and how you exercise those rights

Right to access To obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed and in that case to obtain free information about your personal data stored at any time and a copy of this information.
Right to rectification To obtain from the controller without undue delay the rectification of inaccurate or incomplete personal data.
Right to opposition To object, on grounds relating to your particular situation, at any time to processing of your personal data.
Right to erasure (to be forgotten) To obtain from the controller the erasure of your personal data without undue delay.
Rigth to restriction of processing To obtain from the controller restriction of processing of your personal data in the cases established by law.
Rigth to portability To obtain a copy of personal data, which was provided to a controller, in a structured, commonly used and machine-readable format. To transmit those data to another controller without hindrance from the controller to which the personal data have been provided.

If it is required you can exercise those rights by contacting to Info. We require you to provide us a personal identification with the purpose of verify you identity and to check the ownership of personal data.

Legitimation

Data subject wishing to purchase in our website, must necessarily mark the option of “I’ve read and accept the terms and conditions“. This means a freely, affirmative and specific consent for the reception and processing of their personal data by KIRALE (only for the purposes described before).

Where the processing of personal data is based on Article 6(1) lit. f GDPR our legitimate interest is to carry out our business in favor of the well-being of all our employees and the shareholders.

As we require your personal data in order to fulfill our contract to you, if you don’t consent the use of it by KIRALE We cannot carry out the services requested or dispatch your purchase orders.

Security

KIRALE has adopted all the organizational and technical procedures to guarantee the safety and integrity of the treated personal data, as well as to avoid its loss, modification and/or access by unauthorized third parties.

Changes to this Privacy Policy

This Privacy Policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

Cookie Policy

Cookies are small text files that are generated in user’s devices and store information of its activity on the internet. Some of these cookies are necessary for the proper behavior of the website while others are needed in order to improve performances and user experience.

This website uses own and third party cookies to improve user experience and offer a better service. You can consult the type of cookies used by this website and their expiry date by clicking over the green lock in the left top of the address.

On this website, the controller has integrated the component of Google Analytics. Google Analytics is a web analytics service from Google Inc., a company based in Delaware whose headquarters are at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States. Google Analytics uses cookies to help analyse the way in which websites are used. The information generated by these cookies related to how the user is browsing the website (included user’s IP address ) will be directly sent and then stored by Google in its server in the United States. Google will use this information on our behalf to track how users are browsing the website by filling reports and performing other services on website activity and the use of the Internet. Google may send this information to third parties when required by the legislation or when these third parties process the information on behalf of Google. Google will never associate users IP address with any other information it may have on such users.

However, the user can configure its web browser to be noticed in case cookies are received, in order to impede to install them in its computer or mobile device or to delete them automatically once that the web browser is shut down. In case you block the use of cookies in your browser it is possible that some services or functions of the website become unavailable. In some browsers it is possible to set specific rules to manage cookies for each website, this gives a major control on privacy. It means that cookies from all websites can be blocked whereas cookies from trusted websites are allowed into the system. We highly recommend to carefully read the instruction manuals of your web browser to get more detailed information on cookies and their configuration.

As last reminder, users must take into account that if they share some contents of this website through social media (i.e: Facebook, Twitter ) it can be possible that they will receive cookies from these websites. Since we cannot control third parties cookie configuration, we recommend the user to check such third parties websites to get more information about their cookie policy.

Terms and Conditions

The present Terms and Conditions are applicable to goods (hereinafter “Products“) that can be purchased through Kirale Technologies S.L. (hereinafter “KIRALE” or “We“) online store and, as consequence, everybody (hereinafter “Client“) that purchases Products on this website is bound to this Terms and Conditions as they were defined at the moment of purchasing by explicitly accepting them during the online purchase process.

We highly recommend to carefully read them every time you purchase Products on KIRALE online store, to know the rights and obligations you are bound to.

Product Information

KIRALE, through this website, provides the Clients wide information material to get them to know Products features and functionalities before the purchase. Pictures, descriptions, photos, graphic representations, videos and all other information material is meant to simplify and quickly describe Products functionalities and to highlight their main features through simple and visual descriptions, therefore its nature is informative and not of detailed and accurate description.

If the Client wishes to get detailed knowledge of Products functionalities and a precise description of their technical features, we recommend to go to the Support section of this website. There We provide all the technical specifications, set-up and configuration instructions, tutorials and user manuals for every Product, with the possibility of download or online consultation.

Pricing and Stock Availability

KIRALE makes every effort to guarantee at any time full availability of the Products that can be purchased through this website and to keep a sufficient stock to fulfill every order. However, it may happen, due to force majeure circumstances or other unpredictable issues, that Products may be unavailable. In this case the website will automatically notify the user that the stock is empty and that the purchase process cannot be completed.

Product prices are the ones that are displayed in the website at the moment of purchase and KIRALE reserves its right to modify them at any time and for any reason without prior notice. Product prices are displayed free of taxes and do not include shipment costs. Taxes, such as VAT for European Clients, will be included during the purchase process. European companies can be exempted from VAT tax by providing a valid VAT ID.

Purchase Process

Purchase process is very intuitive and easy. The Client just has to select the Product he wishes to buy and then add it to the basket, choosing the quantity he desires. The Client, then, can continue to browse the website and add more Products to the basket if he wishes. To complete the order the Client has to click on the “Proceed to Checkout” bottom and then will be asked to fill all the necessary billing and delivery information. Purchasing Products through this online store will never require any registration or login and as consequence KIRALE will not store any sensitive information related to the Client. To get more details on this consult our Privacy Policy.

Payment and Order Confirmation

Orders are considered confirmed when KIRALE has received the full amount from the Client. To confirm and complete the order, the Client must carry out the payment through Stripe platform, by introducing the information they request. All payments will be realized through this platform and under the security means of such platform as described in the Terms of Use.

KIRALE never processes payment transaction nor stores Client’s payment information. In order to better know how Stripe works we recommend Clients to carefully read the terms and conditions reported on its website.

Once the order is completed, KIRALE will automatically send a confirmation email to the Client. Once the order is processed, can take 1 to 3 business days, KIRALE will send a confirmation email to the Client with the attached invoice in PDF format that must be kept in order to exercise any right over the purchased products.

Shipment and Delivery

Shipment costs will be specified during the purchase process based on the location and method chosen by the Client and must be explicitly accepted by the Client at the moment of confirming the order.

During the purchase process the Client can specify to send the order to the billing address or to another delivery address at choice. To optimize the delivery process, we recommend to specify an address where the delivery can be performed during normal working hours. KIRALE will never be responsible for the inconveniences or the additional costs generated by a Client’s mistake on introducing the delivery address. We therefore recommend to carefully check the order information before confirming it.

All cancellations have to be done before shipment as KIRALE works with United Parcel Service Inc. (UPS) for worldwide shipments. Once the order has been processed, it will cannot be modified or cancelled.

Goods shipped to an international destination (outside the EU) may be subject to import duties and taxes, which are levied once the goods reach the destination country. Additional charges for customs clearance must be borne by the Client.

KIRALE is not responsible for any shipping problems and shall not be held liable for any reasonable delay beyond our advertised delivery time-frames. Once the order has been processed, shipment can take up to 5 business days for delivery, depending on method chosen by Client and the destination country.

Delivery Service Delivery Commitment
UPS Standard
  • An economic service for scheduled day-definite delivery within five days throughout Europe depending on origin and destination.
UPS Saver
  • Next business day delivery during the day to almost all European business centers.
  • End of second business day delivery to most business addresses in the United States and all major business centers in Canada.
  • Delivery during the day within two to three business days to countries or territories in Asia.
  • Day-definite delivery during the day to other countries worldwide.
UPS Express
  • Next day delivery by 10:30 a.m. or 12:00 noon to most business addresses in Europe.
  • Second business day delivery by 10:30 a.m. or 12:00 noon to most business addresses in the United States and major business areas in Canada.
  • Day-definite delivery in 2 to 3 business days as early as 10:30 a.m. or by 12:00 noon to select areas in Asia.

Return and Exchange Policy

Products can always be prone to occur some fault, so We always aim to provide the best the customer service and resolve any customer issues as quickly as possible. With all the purchases We provide a 7 days return and exchange policy for any items purchased that are found to be faulty. Customers must contact to Support within 7 days to initiate notification upon receipt of their goods. If We determine the Products are at fault We will exchange them appropriately.

The Client shall inspect the Products immediately upon receipt and shall notify KIRALE within 7 business days of delivery via email, if the goods are damaged or there are items which are missing. If the Client fails to do so the Client shall be deemed to have accepted the Products. Goods must be returned by the Client at the Client’s expense and we recommend that you should return your Products via recorded delivery.

On receipt of your returned goods, once checked if applicable we will arrange a suitable credit to your account for the costs incurred on the return postage of your Products, this will be based on the current postal charges according to the weight of your Products returned.

To initiate the return process please ensure to contact to Support first.

Return Process
In order to return a Product, you must have a Returns Merchandise Authorisation (RMA) Number from a member of our Support Team. Any unsolicited or unauthorized return sent to us will be disposed of.

Return must be received within 10 business days of the RMA Number being issued. If an item is not returned within this time frame, we will no longer be able to accept it.

Once we have received the returned item, we will fully test it to verify the fault. Please allow up to 5 business days for it to be checked and the replacement dispatched or credit issued.

Should We discover that there is not a fault, or that it has been caused by user error, we will not issue a replacement or raise a credit. You will then have 14 days to either collect the item or we will dispose of it. KIRALE are not responsible for reimbursing any shipping cost for returning items.

KIRALE are not responsible for Products that get lost in transit. Therefore, We suggest sending return via a traceable service and ensuring the correct amount for postage is paid. Please ensure your returned Products are packaged securely and sent to the following address, with the RMA number clearly written on the outside:

Kirale Technologies S.L.
Vara de Rey 9, 5ºB
26001 Logroño (La Rioja)
Spain

Please include a copy of your purchase receipt and details of the fault.

Warranty

KIRALE warrants that, under normal use, the products shall, at the time of delivery to Client and for a period of 24 months thereafter, be free from defects in material or workmanship and shall substantially conform to KIRALE’s specifications for such Products.

KIRALE’s sole and exclusive obligation, and Client’s sole and exclusive right, with respect to claims under this warranty shall be limited, at KIRALE’s option, either to (a) the replacement or repair of a defective or non-conforming Product, or (b) an appropriate credit for the purchase price thereof. KIRALE will have a reasonable time to repair, replace or credit. The non-conforming or defective Products shall become KIRALE’s property as soon as they have been replaced or credited for.

Notwithstanding the foregoing, KIRALE shall have no obligations for breach of warranty if the alleged defect or non-conformance is found to have occurred as a result of environmental or stress testing, misuse, neglect, improper installation, accident, improper repair, alteration, modification, improper storage, improper transportation or improper handling of the Products.

Client may ship Products returned under warranty claims to KIRALE’s designated facility only so long as the returns are in conformance with KIRALE’s then-current Return and Exchange Policy and are accompanied by a duly completed return material authorization form issued by KIRALE. Where warranty adjustment is made, KIRALE will pay for freight expenses. Client shall pay for returned Products that are not found to be defective or non-conforming together with the freight, testing and handling costs associated therewith.

THE EXPRESS WARRANTY GRANTED ABOVE SHALL EXTEND DIRECTLY TO CLIENT AND NOT TO CLIENT’S CUSTOMERS, AGENTS OR REPRESENTATIVES. THE EXPRESS WARRANTY GRANTED ABOVE IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. ALL OTHER WARRANTIES ARE HEREBY SPECIFICALLY DISCLAIMED BY SELLER.

Modification of these Terms and Conditions

KIRALE has the right of modifying, at any time, these Terms and Conditions, due to the introduction of new laws, due to technical or functional modifications of this website, due to a change in the services this website provides or due to any other reasonable cause at discretion of KIRALE.

In any case, to complete the purchase of Products on KIRALE online store, the Client will have to explicitly agree to the Terms and Conditions, therefore any modification will not be applied if not previously accepted by the Client.

Law and Jurisdiction

These Terms and Conditions and any conflict related or derived to purchasing Products on KIRALE online store will be governed by the Spanish legislation, which will be applicable in all matters that are not covered in this contract concerning the interpretation, validity and execution hereof. The parties, expressly waiving the jurisdiction that may correspond to the same, submit themselves to the jurisdiction of the Courts and Tribunals of Logroño for any matter derived from the interpretation or execution of the present Terms and Conditions.